Return Policy for Handmade Bags At Felena, we take pride in the quality and craftsmanship of our handmade bags. We want you to be completely satisfied with your purchase. If you are not entirely happy with your bag, we have outlined our return policy below: 1. **Eligibility for Returns**: - Return requests must be initiated within 14 days of receiving your order. - Items must be unused, in the original condition, and include all original packaging. - Due to the handmade nature of our products, personalized or custom-made bags cannot be returned. 2. **Return Process**: - To initiate a return, please contact our customer service team at felenaleather@gmail.com with your order number and reason for return. - We will provide you with a return authorization and instructions on where to send the item. 3. **Shipping Costs**: - You will be responsible for the return shipping costs unless the item is defective or the wrong item was sent. - We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely. 4. **Refunds**: - Once we receive and inspect your returned item, we will process your refund within 5-7 business days. - Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges. 5. **Exchanges**: - If you wish to exchange your bag for a different item, please follow the return process above, and place a new order for the item you want. 6. **Damaged or Defective Items**: - If your bag arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you. 7. **Customer Support**: - For any questions or concerns regarding your return, please reach out to our customer service team at felenaleather@gmail.com or [phone number]. We're here to help! Thank you for supporting handmade artisans and choosing Felena. We appreciate your understanding and cooperation with our return policy!